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FAQs
Q: How can I get a
printed catalog?
A: To request a catalog, click on the Catalog
button, or call 1 (800) 451-7481.
Q: When will the
merchandise be shipped and when will it arrive?
A: Most orders are shipped within 48 hours.
For UPS ground service please allow 7-10 business days for your order to
arrive. During peak seasonal
periods please allow 10-14 business days.
For special delivery options please allow 3-5 business days, for rush
orders please call us at 1 (800) 451-7481 to place your order.
Q:
Can you ship my order to multiple addresses?
A: We can only accept one shipping address per order.
Your order can be shipped to a different address than the billing address
if you would like, but a new order will need to be created if you'd like
merchandise to be shipped to more than one address.
Q:
Do you have a showroom?
A: We have a showroom in Brooklyn, New York.
If you would like to see our showroom with all our
merchandise please call or e-mail us.
HELP
Minimum Order
The minimum order amount is $25.00. The
minimum quantity amount per item is the box packing.
(I.e. if a price is $2.50 per dozen, 3 dozen in a box and 21 dozen in a
carton, the minimum order is 3 dozen and each incremental quantity of this item
must also be in 3 dozen increments.)
Adding an Item to
Your Order
As you shop, you can add an item to your order by clicking on the "Add
one to basket" button found on Product Information pages and on other areas
of the site.
Removing an Item
from Your Order
If you want to remove an item from your order, simply click "Basket
Contents” on the top bar, then click on the “Remove" button next to the
item you want to eliminate.
Using the Order Feature
As you shop, you can carry items by adding them to your virtual order. This
does not obligate you to buy them; it just keeps track of all the items you have
selected.
You can review the items in your order at any time by clicking on "Basket
Contents" on the top bar. If
you decide to buy more than one of any item, simply change the number in the
order’s quantity box and select the "Update" button.
If, after reviewing the contents of your shopping cart, you are ready to
purchase the items, select "Checkout" on the top bar to begin the
simple Checkout process.
Place Order
When you have finished shopping and are satisfied with the items in
your order, you can purchase them using our quick Checkout by clicking on the
"Checkout" on the right side of the top bar.
Product Search
With over 2,500 items in our inventory, how can you find what you
want? We make it easy!
You can use the product search feature to quickly find items by Keyword,
product name, or by the Slam Bam Fun Merchandise item number.
(If your search is unsuccessful, try an alternate spelling).
Executing a search will result in a list of items containing your search word.
To access product information for one of the listed items, just click on
the product.
If you still can not find what you want, please e-mail customer service or
contact us by phone 1-(800)
451-7481 or (718) 855-8011 and we will check to see whether we
have the item and it is currently not displayed on the web site or we will try
to obtain the product for you.
Shipping
These methods include:
UPS, FEDEX, DHL,
AIBORNE, USPS
As well as TRUCKING for larger orders.
Unless otherwise specified, merchandise will be
shipped via UPS ground or RPS. Upon
request, merchandise can be shipped by any other method including but not
limited to, Fedex, UPS Red (Next day), UPS Blue (2 day), or any other carrier.
If you are shipping to a PO Box, APO/FPO, Alaska, Hawaii, or other US Territory,
your order will be shipped via the United States Postal Service.
Shipping rates and policies are subject to change
without notice.
For all orders, shipping costs are calculated when goods are shipped
and are based on the weight of the merchandise shipped.
For International shipping there are additional charges, please call or e-mail
for more information.
Payment Methods
Payment can be made either by Credit card, Corporate Check, Money
Order, or Certified Check. Net
thirty terms can be set up at the buyers request, please contact Customer
Service for more information 1-(800) 451-7481 or (718) 855-8011
or by e-mail.
Returns